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Q: I was told that WMTel serves my area, but when the tech came out he couldn’t get me service, do you know why?
A: Our techs have parameters in which they use in order to get you a good solid wireless signal to your house, if the signal is not strong enough they will not install the service. Causes may be due to buildings and trees obstructing the panels or you may be to far away from the tower site.
Q: Do you offer discounts for paying in advance?
A: Yes, call the office at 515-839-5571 or 1-866-369-6835
Q: Am I responsible for the equipment they put on my house?
A: WMTel does not charge you for leasing or purchasing of our equipment when internet is installed, however if you disconnect service and do not return the equipment to us you will be charged $300 for the equipment. So always call WMTel to schedule a pickup of equipment if you are disconnecting service.
Q: Is there a charge to see if I can get internet service from WMTel
A: WMTel does not charge to “test” to see if service is possible at your residence, however we would like to install the service that same day if possible in order to save on unnecessary trips. If this is not possible we will leave a door tag or advise you. You do not need to be home for a test for service.
Q: I am going on vacation away from my WMTel connection, is there a way I can check my email
A: yes, you will need internet access…click on the “Webmail” link on the left and insert your user name and password. If you forgot your username and password please contact the office.
Q: Can I have my bill direct payment from my bank each month?
A: Yes, click on the “Products” link on the left, then click on “Direct Payment” to find out more information
Q: How can I check how fast my connection is on my computer?
A: On the left, click on “Services” then click on Bandwidth test, then click on “Load test here”
Q: What are your hours of business?
A: We are open at the office 9am to 4pm Monday thru Friday. Our internet tech support number is 1-866-332-7412 and is available 24 x 7. Other after hour issues you may leave a message at 1-866-369-6835 or 515-839-5571 and we will contact you the next day.
Q: Do you offer phone service or cable TV?
A: Woolstock Mutual Telephone (WMTel) only offers phone service to Woolstock, Ia residents only. We currently do not offer cable TV or phone service in any areas outside of the Woolstock exchange.
Q: I hear the words DSL, Cable, wireless internet what is the difference?
A: The difference is how internet service is delivered to your home. DSL is through the telephone lines of your local telephone company, Cable modem internet is delivered through the cable of cable TV companies and wireless internet is delivered by attaching a panel to the home to pickup the internet signal from the provider (i.e. WMTEl.net)
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