Following are a list of the most commonly asked questions regarding Wireless, Dial-up and Email services offered through WMTel. Please contact us if you cannot find the answer you’re looking for and we will be happy to assist you.
Wireless Service
Q. Can I get DSL in Webster City ?A. Yes, you can get the Wireless Superlink service in Webster City as long as we have a good line of sight.
Q. Is High Speed Wireless Internet available in my area?A. Click Here to find out what area we cover.
Q. If I can get the Wireless Internet Service, what do I need ?A. The only thing you need is a network card for your computer. WMTel has cards available starting at a cost of $10 and up.
Dial-Up Service
Q. Do I need to dial 1 or 515 to connect?A. If you are dialing from Webster City, Clarion, Eagle Grove or Woolstock the number is local.
Q. When I try to connect the message states my password is incorrect, but I’m sure I’m typing it correctly. What should I do?A. Make sure you are putting @wmtel.net after your username. Also make sure the caps lock key is not on.
Email
Q. Why does my Outlook Express disconnect me after I check my mail?A. This is usually a setting. Go the the Tools menu at the top. Click on Options. When this opens, click on the Connection tab at the top. There should be a check box that says “Hang up after sending and receiving”. Make sure this does not have a check mark in it.
